1. Contact support
For help with sign-in, syncing, reminders, saved services, or account deletion, contact us at:
If you cannot sign in and need help deleting your account, please say that clearly in your message.
2. What to include in your message
To help us investigate, include as much of the following as is relevant:
A short description of what happened
The email address linked to your Renuw account, if relevant
Your device model
Your operating system version
Your Renuw app version
Whether the issue is about sign-in, password reset, syncing, reminders, saved service data, data export, or account deletion
For reminder issues, whether Renuw reminders are enabled in the app
For reminder issues, whether phone notifications are allowed for Renuw
For reminder issues, whether the problem started after reinstalling Renuw, changing device, or signing in on a new device
Screenshots, only if they help explain the issue and do not expose extra personal information
3. What not to send
Please do not send more personal information than needed.
Do not send:
Passwords
Payment card details
Bank account details
Unnecessary policy numbers, account numbers, or reference numbers
Full policy documents, mortgage offers, identity documents, or similar sensitive documents unless we specifically ask for them and explain why they are needed
4. Exporting your data
Signed-in users can choose Settings > Privacy > Export my data to create a JSON copy of their Renuw data. You may need to confirm your password or sign in again first.
The export is created on your device, then your phone's save or share options open so you can choose what to do with the file.
5. Urgent provider issues
Urgent provider, account, policy, payment, cancellation, or notice-period issues should be handled directly with the real provider or account owner.
Renuw is a tracking and reminder tool. It cannot take action on a provider account for you.