1. How to contact support
Renuw is part of the SquirrelSolve family of apps. This page is for Renuw support specifically.
2. What to include
To help us investigate quickly, please include:
A short description of the issue
The email address linked to your Renuw account, if relevant
Your device model
Your operating system version
Your Renuw app version
Whether the issue affects sign-in, syncing, plan data, reminder preferences, or something else
The plan type involved, if relevant, such as broadband, mobile, insurance, mortgage, or subscription
Screenshots, if they help explain the problem and do not expose sensitive information
3. What not to send
Please do not send:
Passwords
Payment card numbers
Bank account details
Full insurance policies
Full mortgage offers
Copies of ID documents
Any other documents containing more personal data than we need to help
If we ever need extra information, we should explain why and ask only for what is necessary.
4. Deletion and privacy requests
If you want to delete your account or ask a privacy question, please use the delete-account page, the privacy policy, or contact support@renuw.co.uk.
5. Response times
We aim to respond as soon as reasonably practical. Response times can vary depending on request volume, the complexity of the issue, and whether we need more information to investigate safely.