1. Export your data first (optional)
Before deleting your account, you can create a JSON copy of your Renuw data from Settings > Privacy > Export my data.
You may need to confirm your password or sign in again. Renuw creates the export on your device and opens your phone's save or share options.
2. Delete your account in the app
If you can sign in, you can delete your Renuw account in the app from:
Settings > Account > Delete account
You may be asked to confirm your password or sign in again before deletion is completed. This helps protect your account from unauthorised deletion.
3. What account deletion removes
Deleting your Renuw account removes or de-identifies the main account data we no longer need, including saved services, renewal details, service history, reminder settings, technical notification details, notification delivery records, app settings, and technical records linked to reminder delivery.
Some limited information may still be kept for a period of time where needed for legal, security, fraud-prevention, backup, support, or operational reasons.
You can read more in the Privacy Policy.
4. What account deletion does not do
Deleting your Renuw account affects your Renuw data only.
It does not cancel, renew, switch, or otherwise change any real-world provider service, subscription, policy, account, or contract.
You remain responsible for dealing directly with your provider if you need to cancel, renew, switch, or change a real-world service.
5. If you cannot sign in
If you cannot sign in and need help deleting your account, contact support at:
Please say clearly that you need help with account deletion.
The support page explains what information to include and what sensitive details not to send.