1. Who this policy applies to
Renuw is published under the SquirrelSolve brand. This Privacy Policy applies specifically to Renuw and does not replace any separate privacy policy for the wider SquirrelSolve website or for any other SquirrelSolve product.
2. What Renuw does
Renuw helps people track renewals and ongoing plans such as insurance, utilities, subscriptions, mobile contracts, broadband, gym memberships, mortgage or rate products, and similar recurring commitments.
3. Information Renuw may collect
Renuw is designed around information you choose to add. We do not expect users to upload full policy documents, bank statements, payment card numbers, or similar sensitive paperwork as part of normal app use.
Account and sign-in information
Email address when you sign in with email and password
Firebase user ID (UID)
Display name if one is later added to your account profile
Plan and renewal information you enter
Provider, supplier, or lender name
Plan name
Plan type or category
Start date
Renewal date, end date, or both where relevant
Contract length or term details
Billing cycle
Cost and currency
Payment method type, such as card or direct debit
Whether a plan auto-renews
Reminder preferences and similar timing preferences stored in the app
Whether a plan is current, scheduled, expired, archived, renewed, or replaced
History or grouping information used to link related plan records
Mortgage or rate-related fields where those are used in the app
App settings and preferences
Theme preference
Default currency
Default reminder preferences
Smart reminder learning preference
Smart reminder interaction signals
If you keep smart reminder learning turned on, Renuw may store a small set of product interaction signals to help improve reminder timing or the app experience later.
Which plan screen was viewed
Whether a renewal action was opened
Whether you clicked review options or remind later
Whether you marked a plan as staying, renewed, replaced, or archived
Limited metadata such as billing cycle, currency, auto-renew flag, category, provider ID, and days until renewal
These signals are intended to stay privacy-conscious. They should not include free-text notes, full contract documents, or unnecessary personal content.
Support information
If you contact support, we may keep the information you send us, such as your email address, issue description, device details, screenshots you choose to share, and messages about your request.
Provider logo requests
Renuw may request trusted provider logo images from a third-party logo service such as Brandfetch for selected catalogue providers. When that happens, the request may include the provider's public web domain and standard technical request data, such as IP address, as part of the normal web request. Free-typed custom providers should not trigger this logo lookup.
4. Why Renuw uses this information
Create and manage your account
Authenticate you and keep your data linked to your account
Store, sync, and display the plan and renewal information you choose to add
Show current, scheduled, archived, renewed, or replaced plan history
Save your preferences, such as theme, currency, and reminder settings
Support smart reminder learning where you have left that setting enabled
Show provider logos for supported catalogue providers
Respond to support requests, bug reports, and deletion requests
Keep the app secure, troubleshoot issues, and prevent misuse
Meet legal, regulatory, or record-keeping obligations where required
5. Legal bases
Renuw is intended primarily for UK users, and the main legal bases we currently expect to rely on include performance of a contract, legitimate interests, legal obligation, and consent where consent is required by law. Final wording may be refined during legal review before wider public release.
6. Firebase Authentication and Firestore
Renuw uses Firebase Authentication to manage sign-in and account access. Renuw uses Firestore to store app data linked to your account, including plan records, settings, history data, and any smart reminder interaction signals the app records.
7. Notifications, analytics, and related services
Renuw can store reminder preferences and related in-app settings. This policy does not currently describe live push-notification token collection, analytics SDKs, crash reporting SDKs, or affiliate recommendation features as active public features. If those features are added later, this policy and the related store disclosures should be updated to match.
8. Sharing your information
We do not sell your personal information. We may share information only where needed with:
Google or Firebase as infrastructure and authentication providers
A provider logo service such as Brandfetch where used to fetch supported provider logos
App platform providers such as Apple and Google where needed for distribution, support, security, or compliance
Professional advisers, regulators, law enforcement, or courts where required by law or where reasonably necessary to protect our rights or users
A buyer, investor, or successor organisation if the Renuw service or publisher brand is sold or restructured, subject to appropriate safeguards
9. International transfers
Renuw may use service providers that process data outside the UK. In particular, Google or Firebase services, and any logo provider used by the app, may process data on servers in other countries. Where personal data is transferred internationally, appropriate legal transfer safeguards should be used.
10. Data retention
We keep account and app data for as long as needed to operate Renuw, provide the service to you, support your account, resolve disputes, meet legal obligations, and maintain appropriate backups and security records.
Active account data is usually kept while your account remains open
Support emails or deletion requests may be kept for a reasonable period to manage the request and keep a record of what was done
Backup or security copies may remain for a limited period before they are overwritten or deleted
11. Account deletion and data deletion
You can delete your Renuw account and related app data in the app through Settings -> Account -> Delete account. You can also follow the instructions on the delete-account page or contact support@renuw.co.uk.
Deleting your Renuw account does not cancel, renew, or change any services with your providers.
When a deletion request is completed, we aim to remove or anonymise, where appropriate, account-linked plan records, settings, and smart reminder interaction signals. Some limited information may be kept for a short period where needed for security, fraud prevention, legal compliance, or backup recovery.
12. Your rights
Depending on where you live and the law that applies, you may have rights to ask for access to your personal data, ask for inaccurate information to be corrected, ask for deletion, ask us to restrict certain processing, object to processing based on legitimate interests, ask for a portable copy of certain data, withdraw consent where processing depends on consent, or complain to the UK Information Commissioner's Office or another relevant regulator.
To exercise these rights, contact support@renuw.co.uk or use the support page.
13. Children's privacy
Renuw is not designed for children, and we do not knowingly collect personal information from children through the app. If you believe a child has provided personal information through Renuw, contact support@renuw.co.uk so the situation can be reviewed and addressed appropriately.
14. Security
We aim to use appropriate technical and organisational measures to protect your information. That said, no app or online service can promise absolute security, and you should also take care to keep your sign-in details secure.
15. Changes to this policy
We may update this Privacy Policy from time to time as Renuw changes, legal requirements change, or our service providers change. When we do, we will update the last-updated date on this page and, where appropriate, give users extra notice inside the app or on the website.
16. Contact
SquirrelSolve support: support@renuw.co.uk