1. About Renuw and this policy
Renuw is a product of SquirrelSolve Ltd. SquirrelSolve Ltd operates Renuw and is responsible for the personal information described in this policy.
This policy applies to the Renuw app and the supporting pages at https://renuw.co.uk.
Renuw is a renewal-tracking app. It helps you keep track of renewal dates, costs, reminder choices, and other details for subscriptions, policies, provider accounts, contracts, and similar services.
Renuw is for organisation and reminders only. It does not cancel, renew, switch, or manage provider services for you, and it does not provide financial, legal, insurance, tax, mortgage, or other professional advice.
2. Information you give us
Most of the information Renuw uses comes directly from you.
Your account email address and account details created when you sign in
Service details such as service names, provider names, renewal dates, start dates, costs, currency, billing cycle, payment method type, and renewal or auto-renew details
Reminder choices for each service, including whether reminders are enabled and how far ahead you want them
App preferences such as theme, default currency, default reminder settings, and your analytics settings
The country or region you select as the main location for your services
The country or region you associate with each service you track
Optional extra details you choose to add, such as mortgage-rate information where that feature is used
Messages, screenshots, and other information you send us if you contact support
You select this country or region information yourself. Renuw does not use GPS or precise device location to determine it.
If you choose a trusted provider from our catalogue, we may also keep limited provider-matching details so we can present that provider more consistently in the app and, where available, show a logo.
Renuw is not designed for you to upload passwords, payment card numbers, full policy documents, bank statements, or other sensitive documents as part of normal app use.
3. Information we use to run the app
We also use a small amount of technical information to keep Renuw working properly.
Security and account information needed for sign-in, password reset, and account protection
Technical notification data so reminder notifications can be sent to your device
Limited technical records needed to send reminders reliably, avoid duplicate reminders, and troubleshoot notification issues
Basic app configuration and version information used to keep the app running and supported
4. Why we use your information
We use your information to provide the app in a practical, secure way, including to:
Create and protect your account
Save, sync, and display the services and reminder details you add
Send reminders if you choose to enable them and your device allows them
Show service history and changes over time
Respond to support requests and account questions
Improve the app where users have chosen to allow optional analytics
Meet legal, security, and record-keeping obligations
We usually rely on contract where we need information to provide the app, legitimate interests where we need to keep Renuw secure, reliable, and useful, legal obligation where the law requires us to keep or share information, and consent for optional analytics.
5. Reminders, notifications, and analytics
Renuw reminders are optional and off by default. The app stores an account-level renewal reminder preference, and individual services can also have their own reminder settings.
These settings are separate. A reminder can be set for a service in the app but not be deliverable if account-level reminders are off, if phone notifications are blocked, or if the device cannot currently receive notifications.
If reminders are enabled, Renuw may process notification permission state, technical notification data, and technical records needed to operate reminders, avoid duplicate reminders, and troubleshoot notification issues.
Existing users may be prompted to allow notifications when signing in on a new device or after reinstalling Renuw, because OS notification permission is device- or install-level.
Reminder delivery is not guaranteed. It depends on account-level reminder settings, per-service reminder settings, device permissions, device notification availability, connectivity, and third-party notification delivery services working normally at the time.
Reminder payloads are designed to be generic. They should not include provider names, service names, costs, notes, payment details, account numbers, policy numbers, or reference numbers.
Website analytics is optional. This website uses Google Analytics 4 only after you accept analytics. It is limited to basic site usage, including page views and selected App Store or Google Play link clicks. We do not load Google Analytics, activate its cookies, or send it analytics data before you accept. If you reject analytics, it stays off.
You can review or change your website choice at any time using the floating Privacy settings button. If you withdraw consent, future analytics stops and the website attempts to remove Google Analytics cookies that it can access.
Optional analytics in the Renuw mobile app is controlled separately in the app. When app analytics is enabled, it may include non-sensitive information about how app features are used. Sensitive service details, provider names, free-text notes, costs, email addresses, account or policy numbers, raw renewal dates, and password-reset details are not intentionally sent as analytics parameters.
6. Service providers and sharing
We do not sell your personal information.
We use Firebase services provided by Google to support sign-in, secure data storage, notifications, app configuration, service operation, and optional app analytics. With your separate website consent, we use Google Analytics 4 for the limited website analytics described above.
Where applicable, we may use Brandfetch to display logos for trusted providers in the app.
We may also share information where necessary with professional advisers, regulators, law enforcement, courts, or a future buyer or successor organisation, where required by law or reasonably necessary to protect the service, our users, or our rights.
Some of our service providers may process information outside the UK. Where that happens, we use or rely on appropriate safeguards where required.
7. How long we keep information
We keep information for as long as we need it to provide Renuw, support your account, deal with legal or security issues, and maintain sensible backups and operational records.
If you delete your account in the app, in-app account deletion removes or de-identifies your Renuw account data. It also cleans associated technical records linked to reminder delivery where they are no longer needed.
Limited records may still be retained where required for legal, security, fraud-prevention, backup, support, or operational reasons.
8. Accessing and exporting your data
If you are signed in, you can create a JSON copy of your Renuw data from Settings > Privacy > Export my data. For your security, you may need to confirm your password or sign in again first.
Renuw creates the export on your device and opens your phone's save or share options. The export is not uploaded to cloud file storage, emailed to you, or prepared by a background export service.
9. Account deletion
You can find account-deletion instructions in the app under Settings > Account > Delete account, and on the delete-account page.
Deleting your Renuw account affects your Renuw data only. It does not cancel or change any real-world provider service.
If you cannot sign in and need help, please use the support page.
10. Your rights and how to contact us
Depending on the law that applies to you, you may have rights to ask for access to your personal information, ask for corrections, ask for deletion, object to certain processing, ask us to restrict some uses, ask for a copy of your information in a portable format, or withdraw consent where processing depends on consent.
You can also complain to the UK Information Commissioner’s Office if you are unhappy with how we handle your personal information.